Training Descriptions

Training Solutions for the Homeless Sector

All Day Course (9:00AM – 4:00PM) Descriptions:


Service providers often work with upset, angry, and confused clients. SNBC’s Managing Hostile Interactions workshop helps participants gain the skills necessary to work with difficult clients. Participants learn proven strategies to decrease stressful situations and increase the possibilities of working more effectively with challenging clients. Participants learn through skill-building exercises, self-reflection, and group discussion. As a participant you will: define hostility and examine its forms and dynamics, identify factors that increase potential of hostility occurring, develop skills for managing reactions to hostility, explore techniques to effectively confront and set limits on hostile behaviours, examine methods for defusing hostility, enhance personal safety in potentially violent situations, and develop strategies for effective team responding.



In this SNBC training the participants have the opportunity to…

  1. Examine the nature of addiction and effective interventions to support their clients
  2. Explore the signs and symptoms of some of the most common:

3.Discuss treatments for mental health and specific case worker interventions

4.Expose and challenge stigmas that relate to addiction and mental illness

5.Have guidance on specific language for documenting and making referrals.

This is an amalgamation  of the past Mental Health and Addiction 1 and 11 courses.


 NEW TRAINING: 2016 – 2017

The Self-Care and Effective Workplace Boundaries training covers the importance and purpose of these aspects in your current role.  Some of the challenges that influence the effectiveness or appropriateness of a given boundary will be explored.  Specific boundary issues like personal disclosure, client-staff relationships, dual relationships, gift-giving/receiving, physical contact and conflicts of interest are discussed in depth.  Participants will also have an opportunity to examine their current self-care practices.  Strategies to bolster the effectiveness of their self-care routines will also be covered.